Support from Luma
Luma's customer support is dedicated to helping you succeed with all your Luma solution needs. There are several multichannel Luma support offerings that provide expert-level customer service, advanced Web tools, best practices and administrative knowledge to meet your business requirements. Because each customer has different needs, the Luma customer support staff coordinates closely with Luma’s services and product development groups. They provide access to the appropriate Luma support resources to help you effectively manage your business and stay ahead of your competition.
The support level that is right for your needs:
Luma Support: Basic Level
Expert customer support is a critical factor for increasing user productivity, customer satisfaction, and maximizing the benefits you achieve with Luma. This is why, in a departure from the practices of legacy software vendors, a baseline level of Luma service is included in your Luma subscription. Luma's Basic Level Support is designed to boost your success across all Luma solutions.
Basic Support includes:
- Multichannel Luma service and support via the Web and email
- Online help 24/7: around-the-clock access to an online, searchable knowledge base with answers to the most commonly asked support questions
- No limit on the number of Luma support cases that can be submitted
For details on how Luma's basic support can help manage what's important to you and your business, please contact your Luma customer success representative (CSR).